Privacy & Data Deletion

This notice describes how Salinas Cleaning Solutions handles information provided through our website and customer communications, including Instagram and WhatsApp. Our Instagram integration is called Salinas Atención.

Information we handle

When you contact us or request a quote, we receive the information you provide, such as your name, email address, phone number, city, requested cleaning service, and message. If you contact us through Instagram or WhatsApp, we may also receive your account identifier, profile information made available by the platform, message content, attachments, and message timestamps. Our hosting and communication services may process technical information, such as IP addresses and security logs.

How we use information

We use information to answer inquiries, prepare quotes, coordinate cleaning services, maintain customer communications, and protect our systems against misuse. If automated assistance is enabled, software and AI services may process relevant message content to help prepare responses. You can request assistance from a person using the contact information below. Avoid sending passwords, payment card numbers, or other sensitive information in messages.

Services involved

Information may be processed by the services used to operate our website and communications, including Hostinger, Meta services such as Instagram and WhatsApp, and AI providers configured for our customer assistance system. These services may process information outside your state or country. Their own privacy notices also apply to their services.

Retention and protection

We retain information for the purposes described above, including ongoing service requests, necessary business records, and applicable legal obligations. We limit access to people and service providers who need it for these purposes and use reasonable safeguards. No storage or transmission system is completely secure.

Access, correction & data deletion

To request access, correction, or deletion of information held by Salinas Cleaning Solutions or Salinas Atención, email salinascleaningsolutions@gmail.com with the subject Privacy or data deletion request. Include the Instagram username, phone number, or email address used to contact us so we can identify the relevant records. Do not send your password or access token.

We may ask for information needed to verify the request. We will review it and explain any information we must retain for legal or other applicable obligations. Requests concern records under our control; to manage information retained separately by Instagram, WhatsApp, or another service, use that service's privacy controls.

Contact

Salinas Cleaning Solutions
Email: salinascleaningsolutions@gmail.com
Phone: +1 (650) 333-6773

Resumen en español

Usamos los datos que compartes para responder consultas, preparar presupuestos y coordinar servicios de limpieza. Las conversaciones pueden procesarse con ayuda de herramientas automáticas e inteligencia artificial cuando estén habilitadas. Para solicitar atención humana, acceso, corrección o eliminación de tus datos, escribe a salinascleaningsolutions@gmail.com. Indica el usuario, teléfono o correo que utilizaste; no envíes contraseñas.